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DirectAid guide

Privacy when asking for help online — what to share and what to keep private

How to explain a need while minimizing exposure of IDs, bank information, medical documents and other sensitive data.

Publish only what is needed

A help post should explain the need, not open a person’s entire private file. Reconsider any detail that does not help a donor understand the request.

Keep sensitive documents out

IDs, passports, bank pages, account details, salary slips and medical documents are not required to publish a DirectAid request.

Guest-request mobile numbers stay internal

When a request is posted without sign-up, the mobile number is used internally to identify the request and is not displayed in the public post. It is revealed only to a donor who actually enters the Bit payment flow so the direct transfer can be completed. Bit may also show payer identity details to the recipient, so payment is not fully anonymous.

Write in a privacy-preserving way

You can explain that you need help with electricity without publishing a full bill or exact account number. You can describe a medical-related expense without posting a diagnosis document.

Donors need boundaries too

A responsible donor does not need to collect more sensitive data than necessary. If something remains unclear, optional account tools can support communication, or the donor can decide not to proceed.

What can you do now?

To read active requests, donate or post a help request, open DirectAid directly. The basic actions do not require an account.